Caruna's year 2024
Caruna is a Finnish electricity network company. We secure the reliable distribution of electricity to our customers – also as electricity consumption increases and we move from fossil to renewable energy. By investing in the electricity network, we make sure that our customers can use domestic, renewable energy and become small-scale producers of electricity. We bring electricity to over 740,000 customers in South, Southwest and West Finland, Joensuu and Koillismaa – equalling 20% of Finnish electricity distribution.
CEO's review
Our operating environment underwent a significant change at the very start of the year when the Energy Authority introduced new regulatory methods. The energy transition is progressing, and we want to help our customers make a clean transition. Changes in the supervisory authority will affect our plans for the coming years.
Early in the year, we took quick measures to cut costs and reschedule investments. We reduced investments by approximately EUR 60 million and revamped our operations, which meant a smaller organisation and lower operational costs.
Securing operating conditions was at the heart of everything: safeguarding our financial position, ensuring electricity distribution to customers and supporting the clean energy transition in our operating areas.
Key figures
Key figures
Figure value
511.5Figure description
Turnover,M€
Figure value
73.6Figure description
Investments,M€
Figure value
99.99Figure description
Electricity network reliability,%
Figure value
740,000Figure description
Number of customersFigure value
100Figure description
Compliance ofinvestments with the taxonomy, %
Figure value
35Figure description
NPS customer satisfactionFigure value
12.5Figure description
Amount of electricitysupplied, TWh
Figure value
78Figure description
SAIDI, min.Figure value
1,898Figure description
Grid-connectedrenewable generation, MW
Figure value
3.0Figure description
Lost Time InjuryFrequency, LTIF
Figure value
76Figure description
Employee EngagementIndex, EEI
Taxonomy compliance shows how a large portion of Caruna's investments substantially contribute to the EU's environmental goal of mitigating climate change. The Net Promoter Score (NPS) measures the willingness of customers who have interacted with Caruna to recommend the company. The System Average Interruption Duration Index (SAIDI) describes the average interruption time in electricity distribution per customer. Renewable production describes the volume of renewable production capacity connected to Caruna's electricity network. The LTIF includes information about contractors as well as Caruna's employees. It indicates the number of accidents resulting in at least one lost working day in relation to the number of hours worked. The EEI measures employee engagement.
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Sustainability at Caruna
Our goal is to be a responsible company in all our operations and to take into account all aspects of responsibility: Environmental responsibility, social and economic responsibility and good governance. Corporate responsibility permeates the entire organisation, from the board of directors to the management team and on to operational activities. We conduct our business in compliance with international principles and commitments on sustainable development, and we contribute directly to several of the UN's Sustainable Development Goals.
Excerpts from the events of 2024
We improved customer service and delivery reliability
We utilised artificial intelligence to improve customer service, launched the Capacity Map service for corporate customers, and improved the operation of the electricity network through several projects.
We invested in safety
For the first time, we handed out an award for information security in addition to the contractor's safety award. Our investments in safety have paid off: the number of accidents in Caruna's work decreased by ten from the previous year.
We influenced and worked for responsibility
Our goal is effective cooperation with various stakeholders. We promote the UN's Sustainable Development Goals. We support sustainable Finnish projects in the company's network areas every year, and we also made a donation to Ukraine.
