Manage your electricity matters with ease in Caruna+

Caruna+ enables you to monitor your electricity consumption, view your contract details, pay your invoices or, if necessary, postpone the payment date. The service is available 24 hours a day.

You can log in easily using your online banking credentials or register for a Caruna+ account and use that to log in. The browser-based service can be used on any device. All you need to do is log in by pressing the login button in the top-right corner of our website.

Monitor your electricity consumption

You can learn about your electricity consumption with the help of energy monitoring. It shows the electricity consumption of your home or other property down to the individual hour. The service also helps to find the best value electricity distribution product for you. With the service, you can also see the effect of temperature on your consumption.

Got to energy monitoring

Subscribe to power cut messages

Caruna+ enables you to activate the Sähkövahti alert service, and you will receive our notices of upcoming planned electricity distribution outages and failures by text message or email.

Get to know Sähkövahti-service

Registration is easy with your online banking credentials

To create a new user account, you need a working email address. After registration, you can log in to the service with your user account. Your user account consists of an e-mail address and a password. You may use the same e-mail address to register multiple accounts to our services. Note, that each account must be registered separately.

Consumer

You can register a new user account or log in to the service without registration using your online banking credentials. We use your online banking credentials to verify your identity and ensure the secure use of the service. Identification is only performed once.

Company customer

To be able to register to our service you will need a company ID, an e-mail address, and a phone number. During the registration process you will need to identify yourself with your personal online bank credentials.

Please observe that during the registration of a superintendent or a service provider, we will check the Patent- and Registration office's database. If you have signing authority for the company being registered, we will automatically add the company to your user account. If you do not have signing authority, you must request permission to represent the company from a person who has signing authority.

Superintendent and service provider

Please observe that during the registration of a superintendent or a service provider, we will check the Patent- and Registration office's database. If you have permission to take care of business for a company, then we will automatically connect these companies to your user profile. If you don’t have permission to take care of business on the behalf of a company, then you must update the information on the PHR registry, so that the company will automatically be connected to your profile.

Municipal representatives

We create Caruna+ user account for the municipality once you indicate the need by using this form. In order to create the account, we require the municipality's name, business ID, and detailed information about the person for whom the account will be created. We also need an authorization document that confirms the right to act as the municipality's representative.

Once we have created a user account, the administrator will receive a one-time password to their email. The user will be able to log in to Caruna+ with their email address and their one-time password.

The municipality may have one or more Caruna+ administrators who can order and terminate Caruna+ IDs on behalf of other users in the municipality.

General instructions on using Caruna+

Forgotten your password?

If you have forgotten your password, press the "Forgotten your password?" button. Enter your email address, your mobile phone number and the verification text showing on the page and press the "Request a code to change password" link. You will be sent a link to your email that you can use to change your password.

Using the service on behalf of a housing company or another person

If you are authorised to act in Caruna's electronic services on behalf of another person or, for example, on behalf of a housing company you represent, register for Caruna+ with your online banking credentials. You can see the customer accounts you represent in your own user account information.

Granting and removing a personal customer’s authorization

If you want to grant another person the right to view and manage your electricity-related matters in the Caruna Plus service, add your representative’s user ID (the email address linked to Caruna Plus) to your account details. The representative can, for example, view invoices, consumption data, and contracts, as well as take actions on your behalf.

For adding a representative to work, both the grantor and the recipient must have their own Caruna Plus account. Please also note that a personal customer account cannot represent a business, as personal and business customer environments are separated.

Proceed as follows to grant authorization to your user account:

Log in to Caruna Plus using the login button in the top right corner of our website.
Go to the My personal data page from the left-hand menu and select the Authorizations tab under your personal details.
Click the Grant authorization button under the Users representing me section.
Enter the email address of the person who will represent you and save the addition. If the person you add does not yet have a Caruna Plus account, they will receive an email instructing them to create one. The same message will state who wants to grant them authorization and ask them to inform that person once the account has been created. Please note that granting authorization must be done again after the recipient has created their account.

Removing Authorization

Both the customers you represent and the users representing you are shown on the same Authorizations tab. If you want to remove authorizations, you can do so by clicking the Remove button on the right-hand side of the list.

Manage authorizations

Managing users of a company account

Users of a company customer account can only be managed by a user who has been designated as an administrator of the company account. An account may have multiple administrators.

Please note that you cannot represent a company using a personal customer account, as the personal and business customer environments are separated.

Proceed as follows if you are an account administrator and want to create a new user for the company account:

Log in to Caruna Plus using the credentials linked to the company via the login button in the top right corner of our website.
From the menu on the left, go to the Users page and select the Company users tab.
Click the Create user button and enter the requested information. If you wish, you can assign administrator rights to the new user at this stage.
The added user will receive an email with instructions on how to log in to Caruna Plus.

An administrator can remove users using the Delete button located on the right-hand side of the user list on the Company users tab. All users added to the company account can see the other Caruna Plus users of the company.

Manage users

Authorisation and power of attorney

Sometimes you cannot take care of everything yourself. In such a case, you can authorise another person to act on your behalf. We need written and signed authorisation for a person to act on behalf of private or corporate customer in the form of a power of attorney. Additional information regarding authorisation and power of attorney can be found from the link below.