Manage your electricity matters with ease in Caruna+
Caruna+ enables you to monitor your electricity consumption, view your contract details, pay your invoices or, if necessary, postpone the payment date. The service is available 24 hours a day.
You can log in easily using your online banking credentials or register for a Caruna+ account and use that to log in. The browser-based service can be used on any device. All you need to do is log in by pressing the login button in the top-right corner of our website.
Monitor your electricity consumption
You can learn about your electricity consumption with the help of energy monitoring. It shows the electricity consumption of your home or other property down to the individual hour. The service also helps to find the best value electricity distribution product for you. With the service, you can also see the effect of temperature on your consumption.
Subscribe to power cut messages
Caruna+ enables you to activate the Sähkövahti alert service, and you will receive our notices of upcoming planned electricity distribution outages and failures by text message or email.
Registration is easy with your online banking credentials
To create a new user account, you need a working email address. After registration, you can log in to the service with your user account. Your user account consists of an e-mail address and a password. You may use the same e-mail address to register multiple accounts to our services. Note, that each account must be registered separately.
Consumer
You can register a new user account or log in to the service without registration using your online banking credentials. We use your online banking credentials to verify your identity and ensure the secure use of the service. Identification is only performed once.
Company customer
To be able to register to our service you will need a company ID, an e-mail address, and a phone number. During the registration process you will need to identify yourself with your personal online bank credentials.
Please observe that during the registration of a superintendent or a service provider, we will check the Patent- and Registration office's database. If you have permission to take care of business for a company, then we will automatically connect these companies to your user profile. If you don’t have permission to take care of business on the behalf of a company, then you must ask a person with signature rights to permit you to the service.
Superintendent and service provider
To be able to register to our service you will need a company ID, an e-mail address, and a phone number. During the registration process you will need to identify yourself with your personal online bank credentials.
Please observe that during the registration of a superintendent or a service provider, we will check the Patent- and Registration office's database. If you have permission to take care of business for a company, then we will automatically connect these companies to your user profile. If you don’t have permission to take care of business on the behalf of a company, then you must update the information on the PHR registry, so that the company will automatically be connected to your profile.
Municipal representatives
We create Caruna+ usernames for your municipality when you notify our customer service of the need. In order to create usernames, we need the name of the municipality, as well as the administrator’s name, e-mail address and telephone number.
Once we have created a user account, the administrator will receive a one-time password to their email. The user will be able to log in to Caruna+ with their email address and their one-time password.
The municipality may have one or more Caruna+ administrators who can order and terminate Caruna+ IDs on behalf of other users in the municipality.
General instructions on using Caruna+
Forgotten your password?
If you have forgotten your password, press the "Forgotten your password?" button. Enter your email address, your mobile phone number and the verification text showing on the page and press the "Request a code to change password" link. You will be sent a link to your email that you can use to change your password.
Using the service on behalf of a housing company or another person
If you are authorised to act in Caruna's electronic services on behalf of another person or, for example, on behalf of a housing company you represent, register for Caruna+ with your online banking credentials. You can see the customer accounts you represent in your own user account information.
Granting representation rights to another user
If you want to grant another person a right to view your information and edit your invoicing details, update the user ID of your representative in your user account information.
Both customers must have accounts on Caruna+ in order for representation rights to be granted.
Follow these instructions:
- Log in to Caruna+ by pressing the login button in the top-right corner of our website
- On the left side, select the "Powers of attorney and representation rights" page, and press the "Manage representation rights" button under your details.
- Enter the user ID of the person who will represent you, and press add
- Ask the representative to accept the representation, and the representation will be activated
Authorisation and power of attorney
Sometimes you cannot take care of everything yourself. In such a case, you can authorise another person to act on your behalf. We need written and signed authorisation for a person to act on behalf of private or corporate customer in the form of a power of attorney. Additional information regarding authorisation and power of attorney can be found from the link below.