Contracts and customer information

Choose a topic to reveal instructions about the information you will need and the correct contact channel.

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Customer information and right of representation

Alter your customer information

View and alter your customer information in Caruna+.

View and alter your customer information

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

Right of representation

If you would like to authorise somebody to view and alter your details, you can grant a person the right of representation on your Caruna+ account. Both users must have Caruna+ accounts. 

It is this easy: 

  1. Add the Caruna+ username of your chosen representative under "manage authorisations" 
  2. Your representative will receive an acceptance request by email 
  3. The representative should log in to Caruna+ and approve the request under "Manage authorisations"

Grant representation rights to another user

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

Contracts

View your contracts

View your contracts in Caruna+.

View your contracts

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

An electricity distribution contract

If you live in Caruna's network area and we distribute electricity to you, you will have a valid electricity sale contract and an electricity network service agreement.  

The network service agreement begins and ends automatically if you alter your agreement with an electricity supplier. In other words, it is not necessary to expressly enter into or terminate a network service agreement. If necessary, contact your electricity supplier.

Electricity connection contract

Properties connected to the electricity network have valid connection contracts.  

If you buy a property and it already has an electricity connection, remember to declare the change of owner when you become the new owner of the property.

Declare new owner
Network service agreement for generation

If you generate electricity yourself – in other words, if you have small-scale electricity generation equipment – you must make an agreement with your selected electricity supplier for the generation facilities. We will be notified of the new agreement automatically, and we will make a network service agreement for the small-scale generation facility accordingly.

Read more about small-scale electricity generation
Read the contract terms

Read more about the contract terms and conditions.

Read more

Comparisons and competitive quotes

Compare and choose a new distribution product

If you use fuses rated no higher than 63 amperes, you will be able to use the General Distribution, Night-Time Distribution, and Seasonal Distribution products. Power products are available for sites using fuses rated at over 63 amperes. 

You can change your network service agreement once a year free of charge. Read about the different products and compare them in Caruna+.

Compare and choose a new distribution product

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

Get to know them

Read more about distribution products on our website.

I would like to obtain competitive quotes for electricity

Electricity distribution is a strictly monitored and supervised monopoly, and electricity is always distributed and invoiced by a local electricity distribution company such as Caruna. For this reason, you cannot change your electricity distribution company, but you can obtain competitive quotes from electrical energy suppliers. You can compare prices and agreements using services such as sahkonhinta.fi, which is provided by the Energy Authority.