Invoices and payments
Choose a topic to reveal instructions about the information you will need and the correct contact channel.
Request an extension to the payment period for an invoice
You can add more time to pay an invoice in Caruna+ if no more than 14 days have passed since the original due date of the invoice.
Please contact our customer service via chat if:
- Your invoice is more than 14 days overdue
- You want to make a payment agreement
- You need an extension of more than 30 days
- You want to pay an invoice in multiple instalments
We will collect a penalty interest for late payment during the payment extension. The charge for a payment agreement is five (5) euros.
Pay outstanding invoices
Caruna+ makes it easy to check and pay your outstanding invoices.
Change the invoice delivery method
E-invoice
E-invoice is an invoice in electronic format, which you receive in your online bank.
- Log in to Caruna+ by entering your password if you are already using the service, or log in with your banking credentials (Other identification methods).
- Under "Contract and invoicing information", select the correct contract, and choose e-invoice as the delivery method.
- Log in to your online back to accept the e-invoice proposal sent by Caruna. You will receive this within a few days.
You can also make an e-invoice contract conveniently in your online bank.
- Go to your online bank and select Caruna Oy as the invoicer.
- Enter the reference number from your latest invoice as the identifying data.
Other invoice delivery methods
- OmaPosti
- Email invoice
- Direct payment
- Invoice by post
- Digital mail service Kivra
Change the invoicing period
We send invoices at least four times a year. In Caruna+, you can choose whether you want to receive invoices four, six or 12 times a year.
Update your contact details
You can keep your contact details up to date in Caruna+.
Payment reminders and debt collection
Our partner Ropo Capital handles the debt collection process from the payment reminder stage. If you have an overdue invoice that is still unpaid, you will first receive a payment reminder. If you do not pay the reminder invoice, it will be transferred to debt collection.
If you have any questions about payment reminders, debt connection or disconnection warnings, Ropo Capital can help you.
Ask about an invoice transferred to debt collection from Ropo Capital
Your electricity invoice consists of three parts:
- Electricity distribution. Distribution fees enable electricity distribution companies like Caruna to take care of the distribution of electricity to consumers, as well as network construction, maintenance, electricity measurement and 24-hour fault reporting.
- Electrical energy (sales). You can buy your electrical energy from any electricity supplier. You can also choose to request competitive quotes for electrical energy and select the electricity supplier that is the most suitable for you.
- The taxes comprise electricity tax and value added tax. Value added tax is paid on both electrical energy and electricity distribution. The local electricity distribution company always charges taxes on the distribution price.