Our partner, Intrum Oy, handles the debt collection process from the payment reminder stage. If you have an overdue invoice that is still unpaid, you will first receive a payment reminder. If you do not pay the reminder invoice, it will be transferred to debt collection.
If you have any questions about payment reminders, debt connection or disconnection warnings, Intrum can help you.
Ask about an invoice transferred to debt collection
Your login details can be found in the payment reminder or debt collection letter sent by Intrum.
Intrum.fi (in Finnish)
Your electricity invoice consists of three parts:
Electricity distribution. Distribution fees enable electricity distribution companies like Caruna to take care of the distribution of electricity to consumers, as well as network construction, maintenance, electricity measurement and 24-hour fault reporting.
Electrical energy (sales). You can buy your electrical energy from any electricity supplier. You can also choose to request competitive quotes for electrical energy and select the electricity supplier that is the most suitable for you.
The taxes comprise electricity tax and value added tax. Value added tax is paid on both electrical energy and electricity distribution. The local electricity distribution company always charges taxes on the distribution price.