Invoices and payments

Choose a topic to reveal instructions about the information you will need and the correct contact channel.

Customer service for companies  >

Request an extension to the payment period for an invoice

You can use Caruna+ to request more time to pay an invoice before the due date. 

Please contact our customer service via chat if:

  • Your invoice is overdue
  • You want to make a payment agreement
  • You need an extension of more than 30 days
  • You want to pay an invoice in multiple instalments

The penalty interest for late payment during the extension is seven per cent. The charge for a payment agreement is five (5) euros.

Request an extension to the payment period

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

Pay outstanding invoices

Caruna+ makes it easy to check and pay your outstanding invoices.

Pay outstanding invoices

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

Change the invoice delivery method

E-invoice

E-invoice is an invoice in electronic format, which you receive in your online bank. 

  1. Log in to Caruna+ by entering your password if you are already using the service, or log in with your banking credentials (Other identification methods).
  2. Under "Contract and invoicing information", select the correct contract, and choose e-invoice as the delivery method.
  3. Log in to your online back to accept the e-invoice proposal sent by Caruna. You will receive this within a few days.

You can also make an e-invoice contract conveniently in your online bank.

  1. Go to your online bank and select Caruna Oy as the invoicer.
  2. Enter the reference number from your latest invoice as the identifying data.

Other invoice delivery methods

  • OmaPosti
  • Email invoice
  • Direct payment
  • Invoice by post

Change the invoice delivery method

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

Change the invoicing period

We send invoices at least four times a year. In Caruna+, you can choose whether you want to receive invoices four, six or 12 times a year.

Change the invoicing period

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

Chatissä

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

Update your contact details

You can keep your contact details up to date in Caruna+.

Update your contact details

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account or banking credentials.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

Payment reminders and debt collection

Our partners Ropo Capital and Intrum handle the debt collection process from the payment reminder stage. If you have an overdue invoice that is still unpaid, you will first receive a payment reminder. If you do not pay the reminder invoice, it will be transferred to debt collection.

If you have any questions about payment reminders, debt connection or disconnection warnings, Ropo Capital and Intrum can help you.

Ask about an invoice transferred to debt collection from Ropo Capital

24 hours per day in the Ropo Online service

Your login details can be found in the payment reminder or debt collection letter.

By phone or email

Tel. +358 9 2315 0437, weekdays 8 am–8 pm, Saturdays 10 am–3 pm

Email address: caruna@ropocapital.fi

Ask about an invoice transferred to debt collection from Intrum

24 hours per day in the Oma Intrum online service

Your login details can be found in the payment reminder or debt collection letter.

By phone or email

Tel. +358 9 229 118 92, weekdays 7:30 am–8 pm, Saturdays 9 am–4 pm

Email address: ryhma118@intrum.com

Your electricity invoice consists of three parts:

  1. Electricity distribution. Distribution fees enable electricity distribution companies like Caruna to take care of the distribution of electricity to consumers, as well as network construction, maintenance, electricity measurement and 24-hour fault reporting.
  2. Electrical energy (sales). You can buy your electrical energy from any electricity supplier. You can also choose to request competitive quotes for electrical energy and select the electricity supplier that is the most suitable for you.
  3. The taxes comprise electricity tax and value added tax. Value added tax is paid on both electrical energy and electricity distribution. The local electricity distribution company always charges taxes on the distribution price.
What does my electricity distribution invoice consist of?