Invoicing matters for companies

Choose a topic to reveal instructions about the information you will need and the correct contact channel.

Customer service for private customers  >

View invoices

Caruna+ provides your company's paid and outstanding invoices in PDF format.

Log in to Caruna+
Change the invoice delivery method

We recommend B2B electronic invoicing for companies We update the electronic invoicing addresses for our corporate customers using the TIEKE electronic invoicing address registry. To ensure a smooth deployment of electronic invoicing, make sure that the TIEKE service has the latest invoicing details for your company.

Electronic invoicing details can be updated in Caruna+ or the TIEKE service. 

Other invoice delivery methods 

  • Email invoice 
  • Invoice by post

Change the invoice delivery method

Start using B2B electronic invoices

If your company does not yet receive electronic invoices, consult the TIEKE website for more information on deploying the service.

Update your invoicing address

Update your invoicing address in Caruna+

Update your contact details

Keep your company's contact details up to date in Caruna+.

Update your contact details

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 9 am to 3 pm on weekdays.

Payment reminders and debt collection

Our partner, Intrum Oy, handles the debt collection process from the payment reminder stage. If you have an overdue invoice that is still unpaid, you will first receive a payment reminder. If you do not pay the reminder invoice, it will be transferred to debt collection. 

If you have any questions about payment reminders, debt connection or disconnection warnings, Intrum can help you.

Contact Intrum

By phone or email

Intrum Oy

Tel. +358 9 229 118 92, weekdays 7:30 am–8 pm, Saturdays 9 am–4 pm

Email address: ryhma118@intrum.com

24 hours per day in the Oma Intrum online service

Your login details can be found in the payment reminder or debt collection letter sent by Intrum.

What does my electricity invoice consist of?

Your electricity invoice consists of three parts: 

  1. Electricity distribution. Distribution fees enable electricity distribution companies like Caruna to take care of the distribution of electricity to consumers, as well as network construction, maintenance, electricity measurement and 24-hour fault reporting. 
  2. Electrical energy (sales). You can buy your electrical energy from any electricity supplier. You can also choose to request competitive quotes for electrical energy and select the electricity supplier that is the most suitable for you. 
  3. The taxes comprise electricity tax and value added tax. Value added tax is paid on both electrical energy and electricity distribution. The local electricity distribution company always charges taxes on the distribution price. 
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