Invoicing matters for companies

Choose a topic to reveal instructions about the information you will need and the correct contact channel.

View invoices

Caruna+ provides your company's paid and outstanding invoices in PDF format.

Change the invoice delivery method

For companies we recommend electronical invoicing. You can update your information regarding the electronical invoice on Caruna Plus.

In some instances, we might update the information straight from TIEKEs database. Please check that your information is up to date on TIEKEs service.

Other invoice delivery methods

Email invoice
Invoice by post

Change the invoice delivery method

Start using B2B electronic invoices

If your company does not yet receive electronic invoices, consult the TIEKE website for more information on deploying the service.

Update your invoicing address

Update your invoicing address in Caruna+

Update your contact details

Keep your company's contact details up to date in Caruna+.

Update your contact details

In Caruna+

The easiest way to handle this is in our electronic self-service channel. Log in to Caruna+ with your user account.

In chat

Chat is the quickest way to receive personal service. Our customer service personnel are available to chat from 8 am to 4 pm on weekdays.

Contact information

Payment reminders and debt collection

Our partner, Ropo Capital, handles the debt collection process from the payment reminder stage. If you have an overdue invoice that is still unpaid, you will first receive a payment reminder. If you do not pay the reminder invoice, it will be transferred to debt collection.

If you have any questions about payment reminders, debt connection or disconnection warnings, Ropo Capital can help you.

Ask about an invoice transferred to debt collection from Ropo Capital

24 hours per day in the Ropo Online service

Your login details can be found in the payment reminder or debt collection letter.

By phone or email

Tel. +358 9 2315 0437, weekdays 8 am–8 pm, Saturdays 10 am–3 pm

Email address: caruna(a)ropocapital.fi

What does my electricity invoice consist of?

Your electricity invoice consists of three parts:

Electricity distribution. Distribution fees enable electricity distribution companies like Caruna to take care of the distribution of electricity to consumers, as well as network construction, maintenance, electricity measurement and 24-hour fault reporting.
Electrical energy (sales). You can buy your electrical energy from any electricity supplier. You can also choose to request competitive quotes for electrical energy and select the electricity supplier that is the most suitable for you.
The taxes comprise electricity tax and value added tax. Value added tax is paid on both electrical energy and electricity distribution. The local electricity distribution company always charges taxes on the distribution price.