Municipal cooperation
Familiarize yourself with the cooperation between Caruna and the municipalities located within its network area. On the page, you will find information on, among other things, overhead lines as well as zoning and intersection statements.
Relocation of lines and other electricity network modification works
If the electricity network is, for example, in the way of construction, the municipality can request a quotation for its relocation. Electricity network modification works, such as line relocations, are ordered via Caruna’s website using the order form.
Planning statements
From the perspective of electricity network planning, the zoning process provides Caruna with important information about the plans of municipalities and cities. In its planning statements, Caruna informs municipalities and cities about the needs and objectives for the development of electricity distribution.
It is important that electricity network expansion needs are taken into account in zoning. The existence of the current electricity network infrastructure should also be safeguarded in land use planning. More information on considering the electricity network in land use planning can be found in the guide by Finnish Energy (in Finnish).
Please send requests for planning statements to Caruna at kaavoitus(a)caruna.fi.
Crossing statements
When planning zoning, construction or other activities within or in the immediate vicinity of Caruna’s 110 kV line corridor, the landowner, authority or project designers must contact Caruna. We will provide instructions on how to take the power line into account in project planning.
An intersection statement must always be requested when excavating or constructing structures within the line corridor. Such structures include, for example, access roads, water and gas pipelines, fences and poles, as well as carports.
Manage your municipality’s electricity-related matters easily in Caruna Plus
You can use the service in a browser on any device by logging in from the top right corner of our website. If you do not yet have Caruna Plus credentials, you can request them from your municipality’s Caruna Plus main user or by contacting our customer service.
A municipality may have one or more Caruna Plus main users who can manage the Caruna Plus user accounts of other users within the municipality. If your municipality does not yet have a Caruna Plus main user, please notify our customer service. To create a user account, we need the municipality’s name, the main user’s name, email address and phone number.
Explore the municipality’s electricity consumption sites
In Caruna Plus, you can view the municipality’s electricity consumption sites and monitor their electricity consumption, production, as well as reactive and active power data. You can also download the metering data in table format.
View contract information
We have compiled the municipality’s network service, connection, maintenance and production agreements under contract information. With the help of filters, you can easily find what you are looking for, and you can also view electricity consumption sites on a map.
Manage billing matters
Invoices are stored in the service for 18 months. You can edit the billing details of electricity consumption sites, such as the billing method, billing address, and billing interval.
Manage outage communication contact details
In the Sähkövahti service, you can add phone numbers and email addresses for electricity distribution outage communications for one or more sites at a time.
Power outages
Before submitting a fault report, check the situation on the outage map. If the fault is visible on the map, we are already aware of it and no report is needed. The map is updated every few minutes.
Report a fault if needed
If there is no power outage affecting your area shown on the outage map and you have not received a message from us about a power cut, please report the fault by calling our freephone number 0800 195 011. We are here to help around the clock. Please also report any signs you notice in the area that may have caused the fault (for example, a tree that has fallen onto a power line).