You receive a standard compensation automatically for long power outages – you don’t need to do anything
News
We will pay you a standard compensation automatically if the power outage in your home or property has lasted more than 12 hours.
You don’t need to apply for the compensation or contact us – we take care of everything for you.
After storm Hannes, there are many compensations to process, and we are reviewing all outages carefully. You will receive the standard compensation directly on your electricity bill once the processing is complete.
When will the compensation appear on the bill?
The standard compensation will appear on your bill during the spring. Our estimate is that the compensation will be visible on customers’ bills by April at the latest.
You can easily check your bill in Caruna+
You can follow your bills in Caruna+. When the standard compensation is paid, it appears as a separate line on the bill. In the service, you can view your bills whenever it suits you.