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Customer service hours during holidays in 2024
Check here for customer service opening hours during holidays.
We will introduce the digital mail service Kivra
We are adding Kivra, a free and easy-to-use digital mail service, as a new delivery channel for electricity distribution invoices.
Second part of Caruna Oy's price increase to take effect from 1 August 2023
As cost increases have continued, Caruna will implement the second part of the projected price increase from 1 August 2023 in Caruna Oy. The price increase was split into two parts to mitigate the impact of the increases on customers, especially given the high energy costs in winter. The first part of the price increase took effect from 1 January 2023.
Caruna in 2022: the energy crisis raised costs and accelerated the ongoing energy transition
Caruna's operating environment deteriorated significantly in 2022 due to the extraordinary changes taken by the regulator in the middle of the regulatory period and a general increase in costs due to the energy crisis triggered by the Ukraine war. The Group's net sales from January to December amounted to EUR 484.6 (499.8) million, and it invested EUR 133.6 (140.1) million. Net sales before financial expenses decreased in comparison with the previous year. Net financial expenses amounted to 121.0, which is approximately 25 per cent of net sales.
No more paper mail – activate electronical services
When you have activated the permission for electronical informing, we will only inform you with text messages or e-mails from there on.
Caruna has a new invoicing partner, Ropo Capital
Our contract regarding invoicing services has been moved to Ropo Capital from 1 September 2022 onwards.
Safe felling of trees on your own plot near power lines
Are you planning to cut down yard or roadside trees? Trees growing next to power lines should never be felled on their own. First, contact a logger who will assess the need for tree felling assistance.
Caruna's Annual Report 2021 published
The Caruna Group (Caruna) Annual Report for 2021 has been published at caruna.fi/vuosiraportti2021. The Annual Report contains sections on Corporate Responsibility and Governance and, as separate pdf files, also the ESG indicator section that summarises number data, as well as the financial statements for 2021.
Electricity distribution company Caruna's business largely meets the criteria of EU Taxonomy for sustainable activities
Caruna has carried out an assessment of the sustainability of its operations concerning mitigation of and adaptation to climate change. According to the assessment, 99.7% of Caruna's net sales and 99.1% of investments are in line with the EU taxonomy for sustainable activities. The assessment was carried out in accordance with the technical screening criteria for assessing the electricity transmission and distribution industry. Sustainability consulting company Third Rock assisted in the assessment.
Ilpo grabbed himself an electric Jopo bike by switching to Caruna e-invoices
In the autumn, we encouraged our customers to swap paper-based invoices for environmentally friendly e-invoices, and we held a prize draw for everyone who made the switch. The top prize was a trendy Helkama e-Jopo bike.