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New Terms of Network Service effective from 1 December 2024
Caruna Oy and Caruna Espoo Oy will implement the revised general terms of service (VPE 2024) recommended by the Finnish Energy starting from 1 December 2024.
Caruna has introduced electronic payment reminders
If your invoice remains unpaid after the due date, you will receive a payment reminder in the same channel to which the original invoice was sent. An electronic payment reminder is a quick and effortless way to react to an unpaid invoice. At the same time, Caruna will reduce the amount of paper mail and transfer letters to more environmentally friendly electronic channels.
Caruna Oy’s and Caruna Espoo Oy’s electricity distribution prices will change starting from 1 September 2024
The Energy Authority supervises the pricing of electricity distribution companies in four-year periods. If a company has a surplus at the end of the period, the surplus is credited to its customers during the next period. The opposite is true if the company is in deficit. Prices will change in Caruna’s two network companies starting 1 September 2024. The prices of both companies take into account the increase in value added tax to 25.5% from 1 September 2024.
Switch to a electronic invoice
The electronic invoice makes everyday life easier and saves the environment! You can conveniently receive the electronic invoice in your online bank, OmaPosti, or the digital postal service Kivra. Below you will find instructions for getting started. We will send customers a tip about the electronic invoice via SMS during the summer and autumn.
We will introduce the digital mail service Kivra
We are adding Kivra, a free and easy-to-use digital mail service, as a new delivery channel for electricity distribution invoices.
Second part of Caruna Oy's price increase to take effect from 1 August 2023
As cost increases have continued, Caruna will implement the second part of the projected price increase from 1 August 2023 in Caruna Oy. The price increase was split into two parts to mitigate the impact of the increases on customers, especially given the high energy costs in winter. The first part of the price increase took effect from 1 January 2023.
Caruna in 2022: the energy crisis raised costs and accelerated the ongoing energy transition
Caruna's operating environment deteriorated significantly in 2022 due to the extraordinary changes taken by the regulator in the middle of the regulatory period and a general increase in costs due to the energy crisis triggered by the Ukraine war. The Group's net sales from January to December amounted to EUR 484.6 (499.8) million, and it invested EUR 133.6 (140.1) million. Net sales before financial expenses decreased in comparison with the previous year. Net financial expenses amounted to 121.0, which is approximately 25 per cent of net sales.
No more paper mail – activate electronical services
When you have activated the permission for electronical informing, we will only inform you with text messages or e-mails from there on.
Ilpo grabbed himself an electric Jopo bike by switching to Caruna e-invoices
In the autumn, we encouraged our customers to swap paper-based invoices for environmentally friendly e-invoices, and we held a prize draw for everyone who made the switch. The top prize was a trendy Helkama e-Jopo bike.
Industrial electricity tax to be lowered as of 1 January 2021
The industrial electricity tax included in the electricity distribution invoice will be lowered to 0.063 c/kWh at the beginning of the year. The change also applies to commercial greenhouse production.