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Customer service opening hours in December

There are a few public holidays in December when our customer service is closed. Even on these days, Caruna+ and the chatbot are here to assist you around the clock. The fault reporting service is also on call normally.
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Changes in Caruna's Customer Service channels starting December 2, 2024

Caruna's personal chat service will be discontinued as of December 2, 2024. Going forward, our customers will be assisted by a chatbot that helps navigate to the right content on our website 24/7. Additionally, our digital and phone services will continue to be available to customers as before.
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Caruna has introduced electronic payment reminders

If your invoice remains unpaid after the due date, you will receive a payment reminder in the same channel to which the original invoice was sent. An electronic payment reminder is a quick and effortless way to react to an unpaid invoice. At the same time, Caruna will reduce the amount of paper mail and transfer letters to more environmentally friendly electronic channels.
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Switch to a electronic invoice

The electronic invoice makes everyday life easier and saves the environment! You can conveniently receive the electronic invoice in your online bank, OmaPosti, or the digital postal service Kivra. Below you will find instructions for getting started. We will send customers a tip about the electronic invoice via SMS during the summer and autumn.
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Development plans for Caruna’s electricity network ready for customer hearing

Caruna organises a customer hearing for both of its network companies, Caruna Espoo Oy and Caruna Oy. The aim is to hear about the opinions and needs of customers and stakeholders regarding the development of the electricity network and to ensure that the plan meets expectations. The hearings will be open from 1 to 31 May 2024.
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