Newsroom
Limit search
Customer service opening hours in December
There are a few public holidays in December when our customer service is closed. Even on these days, Caruna+ and the chatbot are here to assist you around the clock. The fault reporting service is also on call normally.
Changes in Caruna's Customer Service channels starting December 2, 2024
Caruna's personal chat service will be discontinued as of December 2, 2024. Going forward, our customers will be assisted by a chatbot that helps navigate to the right content on our website 24/7. Additionally, our digital and phone services will continue to be available to customers as before.
New Terms of Network Service effective from 1 December 2024
Caruna Oy and Caruna Espoo Oy will implement the revised general terms of service (VPE 2024) recommended by the Finnish Energy starting from 1 December 2024.
Caruna has introduced electronic payment reminders
If your invoice remains unpaid after the due date, you will receive a payment reminder in the same channel to which the original invoice was sent. An electronic payment reminder is a quick and effortless way to react to an unpaid invoice. At the same time, Caruna will reduce the amount of paper mail and transfer letters to more environmentally friendly electronic channels.
Switch to a electronic invoice
The electronic invoice makes everyday life easier and saves the environment! You can conveniently receive the electronic invoice in your online bank, OmaPosti, or the digital postal service Kivra. Below you will find instructions for getting started. We will send customers a tip about the electronic invoice via SMS during the summer and autumn.
Development plans for Caruna’s electricity network ready for customer hearing
Caruna organises a customer hearing for both of its network companies, Caruna Espoo Oy and Caruna Oy. The aim is to hear about the opinions and needs of customers and stakeholders regarding the development of the electricity network and to ensure that the plan meets expectations. The hearings will be open from 1 to 31 May 2024.
Customer service hours during holidays in 2024
Check here for customer service opening hours during holidays.

We will introduce the digital mail service Kivra
We are adding Kivra, a free and easy-to-use digital mail service, as a new delivery channel for electricity distribution invoices.
No more paper mail – activate electronical services
When you have activated the permission for electronical informing, we will only inform you with text messages or e-mails from there on.
Caruna has a new invoicing partner, Ropo Capital
Our contract regarding invoicing services has been moved to Ropo Capital from 1 September 2022 onwards.
Pagination