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Customer service hours during holidays in 2024
Check here for customer service opening hours during holidays.
We will introduce the digital mail service Kivra
We are adding Kivra, a free and easy-to-use digital mail service, as a new delivery channel for electricity distribution invoices.
Caruna Group 1 January – 30 June 2023: Caruna continued to invest in Finnish energy transition despite inflation and increasing costs in operating environment
Caruna is committed to investing and developing its electricity network to improve security of supply and enhance Finnish energy transition. However, due to cost increase in network construction and interest rates, Caruna had to monitor its investments more closely, which resulted in postponing some unprofitable investment projects.
Caruna in 2022: the energy crisis raised costs and accelerated the ongoing energy transition
Caruna's operating environment deteriorated significantly in 2022 due to the extraordinary changes taken by the regulator in the middle of the regulatory period and a general increase in costs due to the energy crisis triggered by the Ukraine war. The Group's net sales from January to December amounted to EUR 484.6 (499.8) million, and it invested EUR 133.6 (140.1) million. Net sales before financial expenses decreased in comparison with the previous year. Net financial expenses amounted to 121.0, which is approximately 25 per cent of net sales.
No more paper mail – activate electronical services
When you have activated the permission for electronical informing, we will only inform you with text messages or e-mails from there on.
Caruna has a new invoicing partner, Ropo Capital
Our contract regarding invoicing services has been moved to Ropo Capital from 1 September 2022 onwards.
Caruna in 2021: Network reliability was excellent: the electricity supply volume increased, and an increasing number of households switched to solar energy
Caruna continued to modernise the electricity network to match growing electricity consumption and the ongoing energy transition. A smart electricity network combines the growth of electrification and clean energy production, digital services, and consumer involvement in the electricity market. The Group's net sales from January to December amounted to EUR 499.8 (475.3) million, and it invested EUR 140.1 (143.2) million.
Caruna in 2020: We made further improvements to our procedures for designing, building and renovating the electricity network for our customers
The electrification of society, the increase of renewable energy production and electric transportation require a strong and smart electricity network to support Finland's carbon neutrality goals by 2035. In 2020, Caruna carried out long-term work to upgrade its electricity network, taking the increasing future need for electricity into consideration.
Construction of Carunas weatherproof electricity network progressed as planned in the first half of the year
The projects to improve the electricity network in Caruna's network areas proceeded despite the extraordinary circumstances brought on by the coronavirus epidemic. The total electricity supply volume on the distribution network between January and June decreased slightly due to a warmer winter and spring than in the previous year. The epidemic mainly affected consumption by businesses.
Caruna takes care of the electricity distribution even under abnormal circumstances
We take the coronavirus situation seriously and we have already taken steps to ensure the electricity distribution even under abnormal circumstances. We ensure that electricity will be transferred to our customers and possible faults will be taken care of.
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