Newsroom
Limit search
Customer service hours during holidays in 2024
Check here for customer service opening hours during holidays.
We will introduce the digital mail service Kivra
We are adding Kivra, a free and easy-to-use digital mail service, as a new delivery channel for electricity distribution invoices.
No more paper mail – activate electronical services
When you have activated the permission for electronical informing, we will only inform you with text messages or e-mails from there on.
Caruna to raise electricity distribution prices due to cost increases
Costs are rising at an increasing rate in Finland, and this also affects Caruna's costs. Electricity network construction has become more expensive, and the costs of energy losses have risen substantially this year. Interest rate levels are also higher. For this reason, the network service rates will rise from 1 January 2023.
Caruna has a new invoicing partner, Ropo Capital
Our contract regarding invoicing services has been moved to Ropo Capital from 1 September 2022 onwards.
Caruna reduces the price of electricity distribution in Caruna Espoo Oy’s network area
Customer prices will decrease by an average of 2.5 per cent as of 1 November 2021. The average impact on prices excluding tax will be 5 per cent. The price reduction will apply to approximately 226,000 customers in Caruna Espoo Oy’s network area (Espoo, Kauniainen, Kirkkonummi and the centre of Joensuu).
Caruna takes care of the electricity distribution even under abnormal circumstances
We take the coronavirus situation seriously and we have already taken steps to ensure the electricity distribution even under abnormal circumstances. We ensure that electricity will be transferred to our customers and possible faults will be taken care of.
Caruna offers its private customers a free three months' respite for payment and expedites the payment of invoices to contractors
The option to extend the payment deadline applies to all of Caruna's private customers, around 600,000 in total. By this measure, Caruna wants to do its part in helping to alleviate the financial impacts of the coronavirus epidemic on its customers.