Instructions for power cuts
If a power cut occurs, there is no need to worry. We investigate and repair faults as quickly as possible to restore electricity safely and reliably. We will notify you as soon as the situation is resolved.
Below you will find the latest news related to power cuts, as well as instructions on how to act during a power cut.
Latest news on power cuts
What to do during a power cut
- Check outages in your area on the Outage map
- On the outage map, you can see all sudden faults known to Caruna as well as planned outages in the medium-voltage network.
- Check fuses and electrical devices
- If your household is completely or partially without electricity, always first check the main and group fuses as well as any residual current circuit breakers. Also check whether your neighbours have electricity. Replace a blown fuse if necessary, but switch off the power from the main switch before replacing it, as fuses should always be replaced with the power off.
- If you live in an apartment building or terraced house, you can contact the property maintenance company or property manager, who has access to the building’s technical facilities. They can check the main electrical panel and fuses.
- Report the power cut if necessary
- If you do not see a power cut affecting your area on the outage map and have not received a message from us, please report the fault to Caruna. Our service is available 24/7 at the free number 0800 195 011.
Subscribe to power cut notifications
Activate the free Sähkövahti service to receive messages about unexpected power cuts and planned maintenance outages in Caruna's medium-voltage network. We send messages automatically, unless the power cut is short — lasting no more than three minutes. Once you’ve received the message, you can be sure that we are aware of the outage. You can activate Sähkövahti at any time in Caruna Plus.
Stay safe
If you replace a fuse yourself, do it safely and switch off the power from the main switch during the replacement. Also make sure that electrical appliances are switched off during a power cut. It is especially important to turn off the stove, iron, coffee maker and washing machine. A stove or iron left on can cause a fire when the power is restored. If an electrical appliance is not working properly or is malfunctioning, it should be repaired or replaced immediately, as it may pose a safety risk.
Identify a dangerous neutral fault
A neutral fault may occur in a damaged electricity network. It is usually caused by a tree falling onto a power line and damaging parts of the network. In a neutral fault situation, metal parts in places such as the kitchen or shower may become live, which can result in a life-threatening electric shock.
A neutral fault can also pose a fire risk if electrical current attempts to pass through the structures of a building. Therefore, a neutral fault must be taken very seriously.
Do you suspect you have received an electric shock?
• Always seek medical attention after an electric shock. Call 112 if necessary. Seek medical care even if you suspect you have received an electric shock.
• Even if you do not have visible injuries, possible damage to the nervous system, internal organs, as well as the heart and circulation (ECG), must be examined.
• Muscle or nerve damage caused by an electric shock can develop even up to 24 hours later.
Tree on a power line
If you notice that a power line is damaged or a tree has fallen onto it, do not touch the power line or the tree.
Report a tree on a power line to Caruna’s fault service by calling the free number 0800 195 011, available 24/7.
If a power line has fallen to the ground, keep at least 20 metres away. Stay well clear of trees and branches that are in contact with the line. Also warn passers-by.
Use of reserve power
Reserve power can be used to secure electricity supply during disruptions. For example, properties or farms can be equipped with a generator or a tractor-powered generator. When connecting reserve power, it is important to ensure that the installations comply with regulations.
Incorrectly connected reserve power equipment can pose a life-threatening risk to residents and to personnel working on the electricity network, and may also damage equipment connected to the network.