Standard compensation for power cuts lasting more than 12 hours

The compensation will appear on the next or subsequent invoice after the end of the power cut. Thus, the automatic compensation might not appear on the invoice you receive immediately after the power cut.

Standard compensation is determined on the basis of the continuous duration of a power cut

According to the contract terms, a power cut is considered to have started when we become aware of the interruption, either from our system or through a customer fault report. If there have been several consecutive power cuts, they are considered to be separate if more than two hours have passed between them.

The standard compensations from 1 January 2024:

See Caruna's standard compensations until 31 December 2023 here.

For a single interruption, the maximum amount of standard compensation is 200% of the total estimated network service fees for the year when the power cut took place (basic fees + electricity distribution fees + electricity tax + VAT). 

The compensation percentage is based on the duration of the power cut (see the table above). The amount of compensation shall not exceed EUR 2,000.

The maximum amount of standard compensation payable during a calendar year is 200% of the annual network service fee or no more than EUR 2,000.

The basis for our compensation policy is the Electricity Market Act and the general terms and conditions based thereon, such as the Terms of Network Service, Electricity Supply or Connection, contracts signed with our customers and industry recommendations.