Finland’s biggest home call – we are replacing your electricity meter with a new one
We will replace the electricity meters of all our customers with new ones across Finland during 2027–2029. The new-generation electricity meter offers improved data security and enables more detailed electricity consumption monitoring.
What is Finland’s biggest house call?
What is Finland’s biggest house call?
Figure value
750,000Figure description
metersFigure value
2027-2029Figure description
duringCaruna will replace the electricity meters of all its customers with new ones at approximately 750,000 locations. This is a large-scale electricity meter replacement programme aimed at ensuring a reliable and safe electricity network and enabling future energy solutions. Caruna’s new electricity meters are supplied by Aidon.
- The electricity meter replacement is free of charge for customers
- The replacement usually takes around 20 minutes
- The replacement will cause a brief power outage
- The exact timing will be communicated separately
How the electricity meter replacement works
You receive advance notice
We will notify you of the electricity meter replacement in advance by email or letter.
The appointment Is confirmed
Our partner Eltel will inform you of the exact time and provide instructions by text message or letter.
The meter is changed
After the replacement, additional information will be available on our website and through customer service. If the meter or your electricity supply does not work after the replacement, please contact Eltel.
What do I need to do?
If the meter is located inside the property:
- Check that your contact information is up to date in Caruna+ and that any electricity generation equipment or battery system has been reported to Caruna.
- Confirm the installation appointment. You will receive a text message from Eltel containing a link to confirm the appointment. You do not need to log in or identify yourself using online banking credentials.
- Before the installation, make sure there is unobstructed access to the meter.
- Make sure that you are present during the installation.
If the meter is located in a freely accessible space:
- Check that your contact information is up to date in Caruna+ and that any electricity generation equipment or battery system has been reported to Caruna.
- Before the installation, make sure there is unobstructed access to the meter.
- You do not need to be present during the installation.
If the meter is located in the shared metering centre of a housing company:
- Check that your contact information is up to date in Caruna+.
- No further action is required from you, as the installer will gain access through arrangements made by the housing company.
A new electricity meter makes everyday life easier and improves your energy monitoring
The new-generation electricity meters offer improved data security and support the transition to cleaner energy use. They speed up fault repair, provide more detailed insight into your electricity consumption and enable integration with home automation systems.
User guide for the new electricity meter (in Finnish)
Frequently asked questions about the electricity meter replacement
When will my electricity meter be replaced?
When will my electricity meter be replaced?
Electricity meter replacements will begin in 2027 and continue until the end of 2029. Meters will be replaced by region according to a planned schedule. We will provide more detailed schedule information closer to the replacement.
Why do you replace the meter if the old one still works or is fairly new?
Why do you replace the meter if the old one still works or is fairly new?
Even if your electricity meter is relatively new or your current meter is working properly, it will be replaced because our metering service partner is changing and all meters will be standardised.
The new meters meet the updated requirements of the Government Decree, including requirements related to the home automation connection. The current meters will also reach the end of their technical lifecycle towards the end of the decade.
Can I get a new meter earlier?
Can I get a new meter earlier?
The replacement schedule under the electricity meter renewal programme cannot be accelerated or changed. Meters will be replaced by region according to the planned schedule. Electricity meter replacements carried out according to the electricity meter renewal schedule are free of charge for customers.
However, if you would like a new meter before your scheduled replacement, you can order one from us using this form. A replacement carried out on request is subject to a charge, and the applicable fee will be charged according to the service fee price list.
Will my meter be replaced if it already as a home automation connection?
Will my meter be replaced if it already as a home automation connection?
Yes. Caruna will replace all electricity meters during 2027–2029. Even if your electricity meter already has a home automation connection, it will be replaced because Caruna’s metering service partner is changing and all meters will be standardised.
Can I choose the supplier of the new electricity meter?
Can I choose the supplier of the new electricity meter?
No. You cannot choose the supplier yourself. Caruna’s electricity meters and metering service are provided by Aidon.
How do I know that the installer is legitimate?
How do I know that the installer is legitimate?
All installers carry a Caruna ID card for identification. No installer will enter your property without prior notification. Installers also wear recognisable work clothing and use an Eltel or Caruna vehicle.
I use electrical load control. What will happen to it when the meter is replaced?
I use electrical load control. What will happen to it when the meter is replaced?
The installer will disconnect the load control system and reconnect it to the new meter.
This translation was generated with the help of artificial intelligence.