We are replacing new-generation electricity meters for all our over 700,000 customers
We will begin a major electricity meter renewal in 2027. We will replace the electricity meters for all our customers by 2030. Although meter replacements have not yet started, we want to already explain what the renewal means and how you can prepare for it.
There are about 760,000 meters to be replaced, meaning every Caruna customer’s electricity meter will be changed between 2027 and 2029. The meter replacement is free of charge for customers as part of the renewal. With this upgrade, we take the next step toward smart and sustainable energy use, together with our customers.
The electricity meters and the metering service are provided by Aidon, and the installation of the meters is carried out by our partner Eltel Networks.
New electricity meters offer improved security and help customers participate in the transition to clean energy
We will replace all our customers’ electricity meters with new ones during 2027–2029. The replacement is free of charge, and you will be informed about it in advance. The new meter is more secure than before, speeds up fault repair and enables home automation (HAN/P1).
The new electricity meter brings many benefits:
- You can connect the electricity meter to your home automation system, enabling smart and cost-effective electricity use. You will also get real-time insight into your electricity consumption.
- The electricity network will be safer, faults can be resolved faster. The new meter communicates outage and safety information directly to Caruna, improving network safety and response times.
- The new meters are even more secure and utilize the latest technology.
How to prepare for the electricity meter replacement - check the following
- Current electricity meter: Make sure the meter is easily accessible and remove any unnecessary items around it.
- Main switchboard condition: If the electricity meter is located in an area accessible to you, ensure that the switchboard is in good condition and safe to use. A certified electrician must carry out the inspection.
- Contact information: Keep your contact details up to date to ensure you receive all communications regarding the meter replacement.
- Solar panels and batteries: If your property has solar panels or a battery system, make sure your electrician has reported them to Caruna using the general information form.
Frequently asked questions about the electricity meter replacement
When will my electricity meter be replaced?
Meter replacements will begin in 2027 and continue until the end of 2029. We will inform you of the specific schedule closer to the replacement.
Why do you replace the meter if the old one still works or is fairly new?
Even if your electricity meter is still fairly new or the old one works, it will be replaced because our metering service partner is changing and we are standardizing all meters.
The new meters meet the updated requirements of the Government Decree, including the home automation interface. The current meters will also reach the end of their technical lifecycle at the end of the decade.
Will my meter be replaced if it already as a home automation connection?
Yes. Caruna will replace all meters between 2027 and 2030. Yes. Caruna will replace all meters between 2027 and 2030. Even if your meter supports home automation, it will be replaced due to the change in our service provider and to standardize all meters.
Will the replacement cause a power outage?
Yes, the replacement will cause a brief power outage of about 10–20 minutes. You’ll be notified well in advance.
Will the meter replacement cost anything?
No, it is free of charge for our customers.
What should I do before the meter replacement?
Check the condition of your meter space and the main switchboard, update your contact details, and ask your electrician to report any solar panels and batteries to Caruna if they have not been reported yet. This ensures a smooth replacement process.
Can I choose the supplier of the new electricity meter?
No, the supplier is chosen by Caruna.
Do I need to be at home when the meter is replaced?
No, if the meter is located outdoors or in a technical space with unobstructed access. A meter located indoors may require someone to be present.
What are the benefits of the new electricity meter?
The new electricity meter allows for more detailed monitoring of your electricity use, supports home automation integration, and enables electricity load control.
How do I know that the installer is legitimate?
All installers carry a Caruna ID card. No installer will enter your property without prior notice.
Where can I get more information about the meter renewal?
You can find all essential information about the replacement on this page.
Can I get a meter with a home automation connection earlier?
Yes. You can order one via our chatbot by selecting "Electricity metering". A fee will apply according to our service fee price list. Keep in mind, the meter will be replaced within a few years regardless, with one that includes a home automation connection.
I use electricity load control. What happens to it during the replacement?
Caruna's installation partner will disconnect and reconnect the load control wiring during the replacement.