Electricity meter replacement for housing companies and properties

Caruna will replace the electricity meters of all our customers with new ones within our network area during 2027–2029. On this page, property managers, maintenance companies, boards of housing companies and other property representatives will find instructions for the replacement process and information about responsible parties.

Meter replacement in brief

The electricity meter replacement is free of charge for customers.
The meters will be replaced on weekdays and Saturdays between 8 a.m. and 8 p.m. And on Sundays between 10 a.m. and 6 p.m.
It usually takes 20 minutes to replace one meter.
There will be a brief power outage of 5–20 minutes, while the meter is being replaced.
Customers with an electricity network agreement for the location in question will be notified directly of the exact time of the replacement.
The property must make sure the technician can access the metering centre.

How to prepare for the electricity meter replacement

Make sure the contact details of the maintenance company and property manager are available on the property

Make sure that the current contact details, such as name and phone number, of the maintenance company and property manager are clearly visible somewhere on the property. The maintenance company’s contact details should be on the entrance door. This information should be easy to find in case the technician cannot access the measuring centre.

Provide access to the measuring centre

The technician must be able to access the measuring centre at the time announced without delay. Check in advance that:

The route key in the key deposit or cylinder is correct.
The route key opens all the doors leading to the measuring centre.
Any access codes and access instructions are up to date.
There is enough space around the measuring centre to allow safe working.
The on-call maintenance service is available and able to open any door as soon as possible if the technician contacts them.

If you are unsure whether the route key in the key deposit is the correct one, or the locks have been changed and no new route key has been stored in the key deposit, please contact BLC Turva or your lock system management company. If the technician cannot access the measuring centre, your meter replacement may be postponed. Caruna is not responsible for any costs incurred due to the opening of doors or other access arrangements.

Meter replacement timeline

Advance notice
Customers with an electricity network agreement for the location in question will be notified of the upcoming meter replacement and its scheduled time.
Practical arrangements
The property makes sure the technician will be able to access the measuring centre and that the contact details of the maintenance company and property manager are easy to find on the property.
Installation
The technician identifies themselves, cuts off the power, replaces the meter and inspects the installation.
Restoring power
The technician restores the power and makes sure the meter is working correctly.
Property inspection
If necessary, a representative of the property or the maintenance company should check that their systems are working correctly.

Roles and responsibilities

Caruna

Caruna is responsible for the electricity meter replacement project, the new meters, general aspects of electricity metering, and customer communication.

Caruna’s installation partner Eltel

Caruna’s installation partner Eltel is responsible for the practicalities of meter replacement, the technicians, and the actual installation.

Housing company or property owner

The housing company or property owner is responsible for:

Providing access to the measuring centre
Making sure the keys work and providing access instructions
Making sure the contact details of the maintenance company and property manager are available on the property
Making sure the working area around the measuring centre is accessible and safe
The equipment and systems of the property
Any repair work to the property’s electrical system

Notices on property

The technician puts up notices of the electricity meter replacement in the building staircases and lifts. The notices will be put up before the replacement work begins.

There is no need to print out or hand out separate notices of the replacement, unless otherwise agreed.

Frequently asked questions

Must the residents be home when the meters are being replaced?

If the meters are in a joint metering centre and the technician can access it, there is no need for the residents to be present.

What does the replacement work consist of?

Caruna replaces the electricity meter and carries out any related installation work. Only the meters will be replaced, not the entire measuring centre or main distribution board.

However, if the technician notices any needs for inspection or repair in the measuring centre or main distribution board, the customer will be notified of this. The property is responsible for any inspections and repairs, and they must be carried out by a professional electrician.

What will happen if the technician cannot access the measuring centre?

The technician must be given access to the measuring centre at the given time with a very short delay (max. 15 minutes). If the technician cannot access the measuring centre, a representative of the maintenance company or the property must open the door as soon as possible after the technician has contacted them.

If the door cannot be opened, the meter replacement may be postponed. If the maintenance company must be called over to open the doors to access the measuring centre, Caruna will not be responsible for any related costs.

Who is responsible for customer communication?

Caruna and its installation partner Eltel will notify customers with an electricity network agreement for the location in question about the meter replacement.

Can I change the scheduled time of the meter replacement?

If you wish to advance or postpone the meter replacement, please follow the instructions provided in the notice of electricity meter replacement. If you have any general questions about the property, please contact Caruna.

What happens if deficiencies are identified in the measuring centre?

This does not prevent the meter replacement. The meter will be replaced, and the technician will leave a recommendation for repair. Caruna will contact the customer of any deficiencies identified.

If the meter cannot be replaced due to serious deficiencies, the technician will leave a recommendation for repair and Caruna will contact the customer. The meter replacement will be postponed and carried out once the measuring centre has been repaired.

The property is responsible for any inspections and repairs to its electrical systems, and they must be carried out by a professional electrician.