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Customer service hours during holidays in 2024
Check here for customer service opening hours during holidays.
We will introduce the digital mail service Kivra
We are adding Kivra, a free and easy-to-use digital mail service, as a new delivery channel for electricity distribution invoices.
No more paper mail – activate electronical services
When you have activated the permission for electronical informing, we will only inform you with text messages or e-mails from there on.
Caruna has a new invoicing partner, Ropo Capital
Our contract regarding invoicing services has been moved to Ropo Capital from 1 September 2022 onwards.
Caruna in 2020: We made further improvements to our procedures for designing, building and renovating the electricity network for our customers
The electrification of society, the increase of renewable energy production and electric transportation require a strong and smart electricity network to support Finland's carbon neutrality goals by 2035. In 2020, Caruna carried out long-term work to upgrade its electricity network, taking the increasing future need for electricity into consideration.
Industrial electricity tax to be lowered as of 1 January 2021
The industrial electricity tax included in the electricity distribution invoice will be lowered to 0.063 c/kWh at the beginning of the year. The change also applies to commercial greenhouse production.
Caruna takes care of the electricity distribution even under abnormal circumstances
We take the coronavirus situation seriously and we have already taken steps to ensure the electricity distribution even under abnormal circumstances. We ensure that electricity will be transferred to our customers and possible faults will be taken care of.