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Customer service opening hours in December
There are a few public holidays in December when our customer service is closed. Even on these days, Caruna+ and the chatbot are here to assist you around the clock. The fault reporting service is also on call normally.
40 hectares solar park to be built in Hanko - Better Energy agrees grid connection with Finnish DSO, Caruna
Renewable energy company, Better Energy and Finnish distribution system operator (DSO), Caruna, signed an agreement to connect a solar park in Hanko to the Finnish grid. The expected capacity of Better Energy’s Solar Park is approximately 35 MWp.
Caruna and Prysmian sign EUR 40 million agreement
Caruna has signed an agreement with Prysmian Group Finland Oy for the delivery of underground cables for low, medium, and high voltage networks.
Changes in Caruna's Customer Service channels starting December 2, 2024
Caruna's personal chat service will be discontinued as of December 2, 2024. Going forward, our customers will be assisted by a chatbot that helps navigate to the right content on our website 24/7. Additionally, our digital and phone services will continue to be available to customers as before.
New Terms of Network Service effective from 1 December 2024
Caruna Oy and Caruna Espoo Oy will implement the revised general terms of service (VPE 2024) recommended by the Finnish Energy starting from 1 December 2024.
Caruna has introduced electronic payment reminders
If your invoice remains unpaid after the due date, you will receive a payment reminder in the same channel to which the original invoice was sent. An electronic payment reminder is a quick and effortless way to react to an unpaid invoice. At the same time, Caruna will reduce the amount of paper mail and transfer letters to more environmentally friendly electronic channels.
Caruna's area reached 300 megawatts of solar power - the production capacity has quadrupled in three years
In August, the 300-megawatt milestone in solar power production in Caruna's distribution area was broken. In Caruna's distribution area, the amount of solar power has quadrupled in three years. Most solar power is produced in Espoo, Salo and Lohja.
Electricity meter in your home - what data does it collect and what is the data used for?
An electricity meter is an integral part of your home's electrical system, and its function is to collect information about your energy consumption and potential energy production. Meter readings are transmitted via a data transfer connection from your home directly to the electricity distribution company.
Large electricity storage facilities will be connected to Caruna's network this year
Last winter's energy crisis and clean transition have increased Finns' interest in batteries. Large battery connections are now being ordered at an accelerating pace. A good electricity network and a reliable operating environment have also attracted foreign companies to invest in batteries in Finland.
Finland electrifies: Nearly double the number of new medium voltage connections are being delivered
Finland is electrifying at an unprecedented pace. Data from distribution company Caruna reveals the trends of Finland's electrification. By August 2024, the distribution company has delivered more new medium voltage connections than ever before. Over the past five years, the number of new medium voltage connections has increased by approximately 40 percent.