Electricity meter – Instructions for use and general information
Caruna’s electricity meters are remotely read, which means you do not need to submit meter readings separately. The meter readings are transmitted from the meter to our systems via a data connection. Remote reading ensures that billing is always based on up‑to‑date electricity consumption. You can view your own electricity usage in the electricity monitoring service in Caruna+.
How to use an electricity meter
| A | The small identifier T1 or T2 indicates which counter is currently in use |
|---|---|
| B | Press the change button on the meter screen to change the counter device: |
T0 indicates general electricity consumption, i.e. the number of kilowatt hours (kWh) T1 indicates daytime or winter daytime consumption as two-rate hour metering T2 indicates consumption at night or at other times as two-rate hour metering AIKA indicates the time PVM indicates the date TARF indicates the electricity distribution product currently in use, i.e. the tariff | |
| C | Load control relay on/off status indicator |
| D | The red lights flash according to consumption |
Example image of Caruna's electricity meter:
15-minute metering brings accuracy to electricity consumption monitoring
An electricity meter measures electricity consumption in intervals of either 60 or 15 minutes. The collection of electricity consumption data in 15-minute intervals is called 15-minute metering. This provides a more accurate picture of your electricity usage and enables you to schedule consumption for cheaper periods.
Disconnect electricity from the meter during an longer absence
If you want to ensure that all your electrical devices are switched off while you are away from home for an extended period, you can disconnect the electricity by pressing the meter’s 0 button.
Do not disconnect electricity from the main switch of the apartment, as it will cut off the data connection of the electricity meter. If the connection is lost, we will not receive data from the meter about matters such as possible power cuts. When you disconnect the electricity by pressing the meter's 0 button, you will receive an invoice based on your up-to-date electricity consumption.
The blue indicator light comes on if you disconnect the electricity. The data communication connection will continue to work even if you disconnect the electricity from the meter. The light turns off when you switch electricity on with the I button. In the interests of electrical safety, the electricity should be disconnected at the main switch on the property when electrical work is carried out.
Effect of electrical load control on the electricity meter
With electrical load control, an electrically operated storage heater, such as a water boiler or accumulating underfloor heating, is started from the electricity meter in a scheduled manner.
In order to use load control, the electricity meter must have a relay, and it must be connected to the electrical devices you wish to control. It is a common misconception that the click of the relay in the meter indicates the start of night pricing for the electricity distribution product. Actually, it is the sound of electrical load control switching on.
To find out which connection time group you are currently using, press the change button on the electricity meter until the screen shows "RELE". The number following the text indicates the group to which the connection time belongs.
You can choose a suitable connection group from 1 to 5. The service is free of charge and does not affect the distribution product or pricing.
Home Area Network (HAN) Port for electricity meters
In properties within Caruna's electricity network, new electricity meters equipped with a Home Area Network (HAN) port are being installed. The HAN port is also referred to as the H1 or P1 port. The port is located on the meter's cover under an orange silicone flap (see example image below).
With the HAN port, you can connect your own device to read real-time data from the electricity meter. The data updates every 10 seconds. Through the port and your device, you can monitor information such as consumption, production, and phase-specific power.
Activating the home automation connection port
If you wish, you can order an electricity meter replacement using the form below. We charge a service fee for the meter replacement in accordance with our service price list.
Most Caruna customers do not yet have an electricity meter equipped with this port. We will replace all customers’ electricity meters between 2027 and 2029. All new meters include a port for connecting home automation systems. An electricity meter replacement carried out according to the meter renewal schedule is free of charge for customers.
The home automation port is not activated automatically when the electricity meter is replaced. You need to complete a few steps to activate it.
- Ask Caruna to activate the port by submitting a request using this form.
- After activation, connect your device to the electricity meter by plugging an RJ12 cable into the home automation connection port. For more information about the connectors, please contact your electrician.
Please note that Caruna is not responsible for any external device connected to the port or for any consequences related to the use of the customer’s data.
Do you suspect that the HAN port is broken?
If you suspect that the HAN port is broken, you can submit a complaint form to us. However, please perform the following steps before submitting the complaint:
- Test a short power outage by turning the main switch to the off position (0 position) for 20 seconds.
- Check with the supplier of the device connected to the home automation system to ensure that the device is functioning properly.
If the home automation interface port does not start working after the short power outage and the connected device is intact, you may submit the complaint form. At the beginning of the form, select the complaint topic “Metering matters: broken meter and home automation port”.
Good to know about electricity meter
Measurement data transmitted through the HAN port
The measurement data transmitted through the port cannot be used as billing data since these data have not undergone the quality checks performed in Caruna's measurement data collection and billing system.
Privacy of electricity consumption data
We collect electricity consumption data from meters in databases that are protected by firewalls, passwords and other technical means. Consumption data is transferred and encrypted automatically from the meter to our internal systems. The data can only be accessed by Caruna employees and partners who need it for their work.
The consumption monitoring service and the backend systems have undergone an information security audit to ensure that each customer can only see their own consumption data. When you open Caruna's energy monitoring service, you are authenticated, and you can only view your consumption data for the accounting points where you currently have or have had an electricity network contract. If the point of delivery was previously owned by another person, you will not see the consumption data for that period.
Hubs collect data on electricity usage
Remotely readable electricity meters send electricity consumption data via the electricity network to hubs, which forward the data using a mobile network connection (3G/GPRS) once a day. Thus, meters do not send data directly on the mobile network. Meters and hubs operate in accordance with set standards on frequencies intended for use by electricity network companies. Hubs are installed outdoors or in the basements of apartments so that we can service them freely.
Electricity meters do not interfere with other electrical devices
Electricity meters and hubs comply with the EMC (electromagnetic compatibility) standard. Standard-compliant electrical devices must not be affected by or interfere with the operation of other devices electrically or electromagnetically. This means that an electricity meter does not interfere with, for example, a pacemaker.
The Radiation and Nuclear Safety Authority has published radiation data related to home appliances on its website, which also covers the electromagnetic radiation caused by remotely readable electricity meters. The Radiation and Nuclear Safety Authority has stated that remotely readable electricity meters are safe to use.