Request a cable location service – stay safe
When you work near the electricity network and there is a risk of damaging it, make sure there are no previously installed underground cables or municipal infrastructure along your planned digging route.
We help you work safely near the electricity network by providing advice and, when needed, a free cable marking service. You will receive the location information within approximately five working days from your order.
Note: The network map will only be delivered after the cable marking. If you need network information already at the planning stage, you can order it without a site visit. When ordered through Verkkoselvitys, the service is free of charge. Orders placed through municipalities or other parties may be subject to a fee.
Order a cost-free cable marking
- Espoo and Kauniainen (Caruna Espoo Oy): Johtotietopalvelu online service
- Joensuu and Kirkkonummi (Caruna Espoo Oy), Western Uusimaa, Central Uusimaa, Pirkanmaa, Kanta-Häme, Southwest Finland, Satakunta, Western Finland and Northern Finland (Caruna Oy): verkkoselvitys.fi or tel. 0800 133 544 (Mon–Fri 8:00–15:30)
If damage has already occurred
If a cable is damaged, move away from the site immediately by jumping with your feet together or by taking long hops, keeping only one foot on the ground at a time. This prevents dangerous step voltage from forming.
If you are in a machine, move the part of the machine that caused the damage away from the fault location. If you must exit the machine, let go of it before your feet touch the ground.
Even if a cable is severed, it may become energised again automatically. The electricity network’s automatic reclosing on the medium-voltage network may try to restore power several times. A damaged cable can also remain live.
Remember:
- If a cable is damaged, report it immediately to Caruna’s fault reporting number 0800 1 95011. In an emergency, always call 112.
- If a cable becomes exposed during excavation, inform Caruna immediately. A cable may have been damaged even if there is no visible harm.
- Exposed cables must not be covered before a Caruna representative has inspected them. This inspection is essential because even a small cable fault can later cause an interruption in electricity distribution. Fault repair costs are lower when the excavation site is still open. The party who caused the damage is responsible for the repair costs of faults occurring during or after excavation. The cable inspection is free of charge.
- To prevent further damage, ensure that the fault location is monitored from a safe distance.