For the mover – Important tips for moving house
Moving within Caruna’s network area
Are you moving to a new home within Caruna’s network area, or moving out of your current home? See below for important tips related to your electricity contract, electricity connection, and network service agreement.
Things to consider when moving
Sign an electricity contract with an electricity supplier
Contact your chosen electricity supplier well in advance before your move and sign an electricity contract. At the same time, you can terminate the electricity contract for your current home if needed. You can compare electricity suppliers at sahkonhinta.fi.
You can obtain the details of your electricity contract from your electricity supplier or from the datahub customer portal.
You will receive the electricity network agreement from Caruna
Once you have signed an electricity contract, your electricity supplier will send the details to us, and we will automatically send you a confirmation of your electricity network agreement. This means you do not need to contact us. The electricity network agreement covers electricity distribution, 24/7 network monitoring and fault repair, as well as customer service.
Caruna will invoice you for electricity distribution, which includes a fixed base fee and a usage-based transfer fee. The network service invoice also includes the electricity tax, which Caruna forwards to the state.
Once the agreement has entered into force, you can easily make changes related to your contract and billing in our self-service channel, Caruna Plus, at any time.
Electricity connection during a move
If there is no electricity in your new home, we will send you a text message on the start date of your contract. In the message, we will ask you to confirm that we can safely connect electricity to your home. We receive your phone number from your electricity supplier.
By carefully following the instructions in the text message, you can ensure a smooth connection of electricity to your home. If you are unable to respond to the text message, you can also confirm a safe connection using this form.
If there is no electricity in your home when your electricity contract begins and you have not received a text message from us, please check that you have made an electricity supply contract with your chosen supplier for the correct start date and that the main switch is in the “I” (on) position.
Other things to consider when moving
If your moving date changes or the move is cancelled
If your moving date changes or your move is cancelled altogether, please notify the electricity supplier with whom you made your electricity contract. Your supplier will inform us of the change, and we will update or terminate your electricity network agreement accordingly. You do not need to contact Caruna.
Did you purchase a property?
An electricity connection is considered movable property and does not automatically transfer to the new property owner. Information about the new owner of the connection is not automatically passed on to Caruna, so as the new owner, you are responsible for notifying us of the change of ownership. You can do this conveniently using the form below.
Does your new home have solar panels?
If your detached house or summer cottage has solar panels, make a separate agreement with your electricity supplier for selling your surplus electricity production. After this, you will receive a confirmation of the production network agreement from us.
You can find more information about small-scale generation via the link below.
Are you moving out?
When you move out of your home, contact your electricity supplier and terminate your electricity contract. Your supplier will notify us of the termination, and we will automatically terminate your electricity network agreement as well. You will receive a final invoice from us within a couple of weeks after the agreement ends. You can also check the end date of your agreement in our Caruna Plus service. You do not need to contact us separately.