Power cuts - What to do
If the electricity is cut off, the electricity network's automation will try to restore the electricity to the customers. If the electricity is not restored automatically, we will start investigating what caused the power outage. Before making a fault report, it is advisable to wait 5-10 minutes and then check the situation on the fault map. Make a fault report to us if necessary.
Check fuses and electrical devices first
Sometimes a power outage is caused by a fault in your home's or property's electrical device. In this case, the property owner is responsible for repairing the fault and the costs. If your household is completely or partially without power, always check the main and group fuses as well as any residual current circuit breakers first. Also, check if your neighbours have power.
Replace a blown fuse if necessary.
- Before replacing the fuse, turn off the power from the main switch; the fuse replacement is always done without power.
- Without electrical training, you can only replace plug fuses (max. 63A) and turn the automatic fuse position if you know what you are doing.
- If you are unsure what to do, contact your electrician.
- Handle fuses or fuses larger than 63A are always checked and replaced by an electrical professional.
If you live in an apartment or row house, you can contact your building's maintenance company or property manager in the event of a power outage, who has access to the property's technical facilities. The maintenance company or property manager can check the main electrical center with its fuses.
Check the Outage map for power outages in your area
The Outage map shows sudden faults and planned maintenance outages in the medium voltage network. Faults in the low voltage network are not visible on the map. When the outage is not visible on the map and the fuses are in order, the cause of the outage may be in the low voltage distribution network. Most often, information about these faults comes from customers.
Report a power outage in the chat if necessary
If the Outage map does not show a power outage in your area and you have not yet received a message from us about the power outage, then make a fault report in the fault service chat, which you can find in the bottom right corner of this page and on the fault map. Chat is the fastest way to contact us in fault situations.
We accept reports 24/7 at 0800 195 011.
More instructions for power outages
What to do during a power cut
- Use stairs, not the elevator.
- Turn off electrical devices that you do not want to turn on after the power outage. These may include, for example, the stove, oven, and sauna heater.
- Avoid opening the refrigerator and freezer door. If it is freezing outside, you can take the frozen items outside.
- Close doors and windows to prevent heat from escaping.
- Take a deep breath – we will fix the faults as soon as possible.
- If there are fallen power lines on the ground, stay at least 20 meters away from them. Avoid trees and branches that touch the power line.
Fallen tree on a power line?
What if the power outage is extensive?
Repairing an extensive power outage may take a long time. We update repair forecasts on the fault map. If your household has elderly people or small children, we recommend waiting for the power to return at relatives or friends.
Subscribe to power outage notifications
Take advantage of free power outage messages and get advance notice of planned work interruptions and as quickly as possible of unexpected power outages in the medium voltage network*. If you wish, you can receive notifications to multiple phone numbers or email addresses.
You can use Caruna Sähkövahti if you have a valid electricity network agreement with Caruna and a home, summer cottage, or other property in our network area. Caruna Sähkövahti is available to you immediately after you have ordered it or have been added as a user during a move.
Keep your contact information and other Caruna Sähkövahti settings always up to date to ensure our notifications reach you. You can update or cancel the subscription in Caruna+.
If you do not have Caruna Sähkövahti, we will send a notice of planned work interruptions to your postal address. Traditional notices will be discontinued when you have subscribed to the electronic notification service.
*) The medium voltage network runs between substations and distribution transformers. Medium voltage, 20-kilovolt overhead lines are often used outside urban areas to transfer electricity from substations to consumer transformers. The low voltage line is the one that brings electricity from the transformer to your home and socket.
Identify a neutral fault - It can be life-threatening
Damaged power grids may have a so-called neutral fault, which can be life-threatening. Therefore, a neutral fault should be taken seriously.
Compensation for power outages or damages
Standard compensation for power outages over 12 hours
We automatically pay compensation for power outages lasting more than 12 consecutive hours on your bill. If the standard compensation is not visible on the two following bills after the end of the power outage or the compensation you received does not match your understanding of the duration of the power outage, you can request a standard compensation review.
Compensation for damages due to electricity supply or quality defects
You can claim compensation for damaged devices or spoiled food. Compensation for damages requires that there has been a defect in either the quality or the method of electricity supply