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Customer service hours during holidays in 2024
Check here for customer service opening hours during holidays.
We will introduce the digital mail service Kivra
We are adding Kivra, a free and easy-to-use digital mail service, as a new delivery channel for electricity distribution invoices.
No more paper mail – activate electronical services
When you have activated the permission for electronical informing, we will only inform you with text messages or e-mails from there on.
Caruna has a new invoicing partner, Ropo Capital
Our contract regarding invoicing services has been moved to Ropo Capital from 1 September 2022 onwards.
Caruna ready to net small-scale production
The new amendment to the Government Decree allows hourly netting of small-scale production and consumption. This means that Caruna will automatically compensate for production that is not used in a one-hour period in the small-scale producer's distribution invoice.
Caruna takes care of the electricity distribution even under abnormal circumstances
We take the coronavirus situation seriously and we have already taken steps to ensure the electricity distribution even under abnormal circumstances. We ensure that electricity will be transferred to our customers and possible faults will be taken care of.
Safety culture changes act by act
When a human error occurs on a site and safety is compromised, how do you raise the issue? Caruna's new safety coaches bring safety thinking and addressing skills forward in the organisation. Caruna always puts people's safety first. Everyone has the right to return home safely.
Caruna offers its private customers a free three months' respite for payment and expedites the payment of invoices to contractors
The option to extend the payment deadline applies to all of Caruna's private customers, around 600,000 in total. By this measure, Caruna wants to do its part in helping to alleviate the financial impacts of the coronavirus epidemic on its customers.