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Customer service hours during holidays in 2024
Check here for customer service opening hours during holidays.
We will introduce the digital mail service Kivra
We are adding Kivra, a free and easy-to-use digital mail service, as a new delivery channel for electricity distribution invoices.
No more paper mail – activate electronical services
When you have activated the permission for electronical informing, we will only inform you with text messages or e-mails from there on.
Caruna has a new invoicing partner, Ropo Capital
Our contract regarding invoicing services has been moved to Ropo Capital from 1 September 2022 onwards.
In the first week of October, Caruna will analyse the condition of the electricity network at night in various parts of Espoo
In the first week of October, beginning Monday 4 October, you may see Caruna's vans on the move at night in various parts of Espoo. The vans carry a device that monitors Caruna's low-voltage electricity network and indicates any network faults it detects. Similar studies have previously been conducted in the United States, Canada and various parts of Europe. The technology is now being put to the test in Finland for the first time.
Electricity for all, regardless of the conditions
The cold frosty days of winter have increased the load on the electricity distribution network and caused problems, especially abroad. Even in Finland, our society's operational capacity is dependent on the functioning of the electricity network. Electricity is needed more than ever as our society becomes electrified. Is there enough capacity, and what is security of supply? Can Texas happen with us?
Electricity for all, regardless of the conditions
The cold frosty days of winter have increased the load on the electricity distribution network and caused problems, especially abroad. Even in Finland, our society's operational capacity is dependent on the functioning of the electricity network. Electricity is needed more than ever as our society becomes electrified. Is there enough capacity, and what is security of supply? Can Texas happen with us?
Crowd efforts further improve electricity network safety – Caruna and Posti continue collaboration
Ensuring the security and as needed, repairs of the electricity network is the most crucial part of the service provided by Caruna to its customers. Pilot collaboration of Caruna and Posti started in 2018 expands in the summer of 2019.
Caruna takes care of the electricity distribution even under abnormal circumstances
We take the coronavirus situation seriously and we have already taken steps to ensure the electricity distribution even under abnormal circumstances. We ensure that electricity will be transferred to our customers and possible faults will be taken care of.
Caruna offers its private customers a free three months' respite for payment and expedites the payment of invoices to contractors
The option to extend the payment deadline applies to all of Caruna's private customers, around 600,000 in total. By this measure, Caruna wants to do its part in helping to alleviate the financial impacts of the coronavirus epidemic on its customers.